Marc Roy Bruun-Forrester

Managed the strategic direction and operations for critical banking platforms at Santander Consumer Bank Nordic, overseeing three cross-functional teams dedicated to customer authentication, cloud services, and security operations.

• Transformed customer authentication infrastructure, implementing national ID integration while maintaining stringent security standards
• Established a comprehensive SecOps framework, significantly improving incident response capabilities
• Orchestrated successful adoption of agile methodologies across platform teams, enhancing delivery efficiency
• Developed and implemented PaaS solutions, ensuring 99.9% availability while meeting financial regulatory requirements

Led operations for Payment Service Provider platforms spanning all Nordic markets, ensuring compliance with PCI-3DS and PCI-DSS standards while implementing Site Reliability Engineering practices.

• Successfully navigated multiple PCI-DSS and PCI-3DS audits, maintaining continuous certification
• Successfully implemented platform engineering and SRE practices, resulting in a substantial reduction in operational incidents
• Executed large-scale migration of legacy platform operations to offshore partners while maintaining service quality
• Modernised infrastructure monitoring and management practices, improving system reliability

Built and led a Development and Operations team responsible for university-wide IT infrastructure and development initiatives.

• Established DevOps culture and practices, significantly improving deployment frequency and reliability
• Led digital transformation initiatives, modernising legacy systems and implementing automation
• Developed and executed infrastructure upgrade strategy, enhancing system performance and scalability
• Migrated all 2500 students and faculty to Microsoft Office 365 as the first organisation in the public sector.

Managed a system administration team, overseeing university IT infrastructure and support services.

• Streamlined and automated system administration processes, reducing incident resolution time by 40%
• Implemented new monitoring and maintenance procedures, improving system uptime
• Led successful migration to new data centre infrastructure

Founded and operated an IT consulting business providing strategic technology services to a diverse client base.

• Successfully built a PCI-DSS audited infrastructure for a payment company as one of the first to get a PCI-DSS certification in Denmark.
• Built client portfolio through strategic IT consulting and implementation services
• Delivered complex system integration projects for small and medium-sized businesses
• Maintained long-term client relationships through excellent service delivery

Mananged IT services and support across 5 Danish offices, managing service desk operations and user support.

• Unified IT support services across multiple locations, improving service consistency
• Implemented a new service desk management system, enhancing response times and user satisfaction
• Led successful IT integration projects during office expansion